Careless communication or miscommunication between medical professionals can lead to serious medical injuries. If you or a loved one suffered harm due to a physician communication error, we urge you to contact a skilled Baltimore medical malpractice attorney who can help. At Arfaa Law Group, we are ready to represent you and help you get the compensation you are rightfully owed for your harm.
While strong communication can help reduce incidents of malpractice in the first place, clear communication can also help after malpractice has occurred. According to a recent study published in the Journal of Patient Safety and Risk Management, apologizing to patients reduces hospital defense and liability costs. Essentially, when hospital staff and doctors are willing to explain, apologize and resolve negative medical events it may substantially decrease defense and liability exposure.
The study found that using Erlanger’s Communication and Resolution Program (CRP), which was initiated in January of 2009, led to a 66 percent reduction in legal claims filed; a 51 percent reduction in defense costs; and a 53 percent reduction in the time it took to close cases. No medical mistake took place in 65 percent of adverse events. When medical professionals explained errors to patients and their families using CRP protocol, 43 percent of cases were resolved by an apology alone, even though 60 percent of those clients had legal representation.